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TERMS & CONDITIONS

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Terms & Conditions

Last Updated: August 8, 2026

Welcome to VSMART Wellness.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of https://vsmartwellness.com/ and your purchase of products from our online store.

By accessing our website or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Our Store

VSMART Wellness operates an online e-commerce store selling wellness and related products to customers internationally.

Products may be sourced, processed, fulfilled, and shipped through third-party manufacturers, suppliers, warehouses, fulfillment providers, and logistics companies.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate. However:

  • Product colors may vary depending on your screen.
  • Product dimensions may have minor variations.
  • Packaging may differ from product images.
  • Manufacturers may make reasonable changes to product specifications.
  • Product availability may change without notice.

We reserve the right to correct errors or inaccuracies and update product information at any time.

4. Product Availability

All products are subject to availability. If an ordered product becomes unavailable after your purchase, we may:

  1. Offer an alternative product;
  2. Offer a replacement;
  3. Cancel the affected item; or
  4. Provide a refund for the unavailable item.

5. Prices

All prices displayed on our website are subject to change without notice. Unless explicitly stated otherwise, product prices may not include:

  • Import duties
  • Customs charges
  • Local taxes
  • VAT/GST
  • Brokerage fees
  • Clearance charges

These charges may be imposed by the destination country.

6. Orders

When you place an order, you are making an offer to purchase the selected products. After receiving your order, we may send an order confirmation.

An order confirmation does not necessarily mean that the order has been finally accepted if there are issues involving:

  • Payment authorization
  • Product availability
  • Pricing errors
  • Fraud prevention
  • Shipping restrictions
  • Incorrect customer information

We reserve the right to cancel or refuse an order where reasonably necessary.

7. Payment

We accept payment methods displayed at checkout. Payments may be processed by third-party payment providers.

You agree to provide accurate and valid billing information.

We reserve the right to cancel orders where payment cannot be successfully verified or where we reasonably suspect fraudulent activity.

8. Shipping

Orders may be fulfilled through third-party suppliers and logistics providers. Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

For detailed information regarding delivery, customs, and delays, please refer to our Shipping & Delivery Policy.

9. International Orders

When ordering from outside India, you acknowledge that your order may be subject to:

  • Customs inspection
  • Import duties
  • VAT/GST
  • Local taxes
  • Brokerage charges
  • Customs clearance fees
  • Import restrictions

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

10. Customs and Import Requirements

Customers are responsible for ensuring that products ordered from our website are permitted for import into their destination country. We are not responsible for:

  • Customs delays
  • Customs rejection
  • Import restrictions
  • Seized packages
  • Additional customs charges
  • Incorrect customs declarations caused by inaccurate customer information

If a package is returned to us because the customer refuses to pay applicable customs charges, the refund may be reduced by shipping, handling, return, or other applicable costs.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed, dispatched, or transferred to a fulfillment provider may not be cancellable.

If cancellation is accepted, applicable payment processing, shipping, or other non-refundable costs may be deducted where legally permitted.

13. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with website security.
  • Introduce malicious software.
  • Scrape or copy website content without permission.
  • Use our website for fraudulent transactions.
  • Submit false or misleading information.
  • Abuse promotional offers.
  • Use another person's payment information without authorization.

We reserve the right to restrict or terminate access to users who violate these Terms.

14. Intellectual Property

All website content, including:

  • Logos and Brand names
  • Images and Graphics
  • Product descriptions and Text
  • Website design and Videos
  • Icons, Software, and Other materials

may be owned by or licensed to VSMART Wellness and are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without written permission.

15. Health & Wellness Disclaimer

Products sold through our website are intended for their stated consumer use. Product information provided on our website is not intended to constitute medical advice, diagnosis, or treatment.

Our products should not be considered a substitute for professional medical advice.

If you have a medical condition, are taking medication, are pregnant, have recently undergone surgery, or have concerns about whether a product is suitable for you, consult an appropriately qualified healthcare professional before use.

Always follow the product instructions and safety information.

16. Limitation of Liability

To the maximum extent permitted by applicable law, VSMART Wellness shall not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Third-Party Services

We may use third-party services for:

  • Payments
  • Shipping
  • Analytics
  • Advertising
  • Customer support
  • Hosting
  • Fulfillment
  • Fraud prevention

Third-party services may have their own terms and privacy policies.

18. Website Availability

We do not guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

19. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

20. Governing Law

These Terms shall be governed by the laws applicable to [INSERT YOUR JURISDICTION], without limiting any mandatory consumer rights that may apply in the customer's country of residence.

21. Contact

For questions regarding these Terms, contact:

Email

vsmartwellness@gmail.com