Last Updated: August 8, 2026
Thank you for shopping with VSMART Wellness.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through https://vsmartwellness.com/.
By placing an order with us, you acknowledge and agree to the terms of this policy.
Orders are generally processed within:
1–3 business days
Processing time includes:
Orders are not normally processed on weekends or public holidays.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing may take longer.
Our estimated international delivery time is generally:
7–15 business days
Delivery times may vary depending on:
The delivery estimates are estimates only and are not guaranteed unless specifically stated otherwise.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
Tracking information may take some time to become active after the shipment is handed to the carrier.
Where available, customers will receive a tracking number.
Tracking updates may not appear immediately. Some international shipments may have limited tracking information during certain stages of transit.
Once a package has entered the destination country, tracking may be handled by the local postal or courier service.
Customers are responsible for providing a complete and accurate delivery address. Please carefully check:
We are not responsible for delivery failures caused by incorrect, incomplete, or outdated address information provided by the customer.
If a package is returned because of an incorrect address, additional shipping charges may apply for reshipment.
We may ship products to selected countries internationally. However, some destinations may be unavailable because of:
If we cannot ship your order to your selected destination, we may contact you to arrange an alternative solution or refund the affected order.
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout:
The customer is responsible for all applicable customs duties, import taxes, VAT/GST, brokerage charges, and other local fees.
VSMART Wellness does not control these charges.
Customs authorities may also delay packages for inspection.
Customs clearance is outside our control. A package may be delayed because of:
Such delays do not automatically qualify an order for a refund.
If you refuse delivery because you do not wish to pay applicable customs duties, taxes, or fees, the package may be returned to the sender.
Any refund, if applicable, may be reduced by:
This is subject to applicable law.
Once a carrier confirms delivery to the address provided at checkout, VSMART Wellness is generally not responsible for packages that are subsequently lost or stolen.
If your tracking information shows "Delivered" but you cannot locate the package, please:
We will reasonably assist with carrier inquiries where possible.
If your order has exceeded the estimated delivery period, please contact us at:
vsmartwellness@gmail.com
Please provide:
We will review the shipment status and assist you where possible.
Some carriers may make multiple delivery attempts before returning a package.
If the customer is unavailable, fails to respond to delivery notifications, or does not collect the package from a pickup location, the shipment may be returned.
Additional shipping costs may apply if a replacement shipment is requested.
Your order may occasionally be shipped in multiple packages if products are fulfilled from different locations or suppliers.
You may therefore receive separate tracking numbers and packages for a single order.
This does not necessarily mean that an item is missing.
If your package arrives visibly damaged, please photograph the package before opening it where possible.
If the product itself is damaged, contact us within:
48 hours of delivery
Please provide:
This information may be required to submit a claim to the shipping provider or fulfillment partner.
Shipping and delivery times displayed on our website are estimates.
We are not responsible for delays caused by events outside our reasonable control, including:
For shipping questions, contact:
Website
Please include your order number in all shipping-related communications.
