Last Updated: August 8, 2026
At VSMART Wellness, we want you to have a positive shopping experience.
This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through https://vsmartwellness.com/.
By placing an order, you acknowledge and agree to this policy, subject to any mandatory consumer rights applicable to you under local law.
Customers may request a return within:
30 days of confirmed delivery
The return request must be submitted within the applicable return period.
Items returned after the eligible return period may not be accepted unless required by applicable law.
To qualify for a return, the product generally must:
Certain products may be subject to additional return restrictions for hygiene, safety, or regulatory reasons.
Unless required by applicable law, certain items may not be eligible for return, including:
If your product arrives damaged or defective, contact us as soon as possible.
We recommend contacting us within:
48 hours of delivery
Please provide:
We may request additional information to determine whether the product is eligible for replacement or refund.
If you receive a product that is different from the product ordered, contact us as soon as possible.
Please provide:
After verification, we may provide an appropriate solution, which may include:
If you simply change your mind after receiving your order, you may request a return within the applicable return period, provided the product meets our return requirements.
The customer may be responsible for return shipping costs unless applicable law requires otherwise or we have agreed otherwise.
To request a return, contact:
vsmartwellness@gmail.com
Please include:
Subject: Return Request – [Order Number]
Include:
Do not send products back without receiving return instructions from us.
Unauthorized returns may not be processed.
Unless the product is defective, damaged, incorrect, or otherwise covered by a policy or law requiring us to cover the return, the customer may be responsible for return shipping costs.
Return shipping costs may include:
We recommend using a trackable shipping method.
We are not responsible for returns that are lost during transit when the customer is responsible for arranging the return.
Once the returned product is received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
A refund may take several business days to appear in your account after it has been processed.
In certain circumstances, only a partial refund may be available, including where:
Any deduction will be made only where permitted by applicable law.
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability depends on:
If a replacement is unavailable, we may provide another appropriate resolution.
If you need to cancel your order, contact us immediately.
Cancellation requests are not guaranteed once an order has:
Once an order has shipped, it generally cannot be cancelled and may instead need to follow the applicable return process.
If you refuse delivery because you do not want to accept the package, this does not automatically qualify the order for a full refund.
Where a refund is approved, we may deduct applicable:
This is subject to applicable law.
If a package is lost during transit, contact us so that we can investigate with the applicable shipping provider.
Where the carrier confirms that the shipment is lost, we may offer an appropriate resolution depending on the circumstances and applicable law.
Refunds may not be available for issues caused by:
This does not affect any mandatory consumer rights that cannot legally be excluded.
Before initiating a payment dispute or chargeback, we encourage customers to contact our support team so we can attempt to resolve the issue.
If a chargeback is initiated, we may provide the payment processor with relevant documentation, including:
Nothing in this section limits any rights you may have under applicable law.
Nothing in this Return & Refund Policy is intended to remove or restrict mandatory consumer rights provided by applicable laws in your country or region.
Where applicable law provides additional rights, those rights will continue to apply.
For return or refund requests, contact:
Website
Please include your order number in your request so that we can assist you more quickly.
